I just read a fun article by Chris Hurn which should start your Friday evening off in a great way.
I will let you click over and read the article but here is the gist of it. His son left a stuffed giraffe at the Ritz Carlton. This stuffed toy was the boys best friend and sleeping partner. Of course it was a horrible situation for the bot and Chris. Chris lied and said the Giraffe named Joshie was taking a few days of vacation. The hotel found the toy and Chris asked if they could shoot a picture of the toy by the pool. They went the extra mile and:
“It goes without saying that the Ritz-Carlton can count on my family to be repeat customers. But I’m also telling you (and everyone else who happens to read this story). This is something I’ve always told my staff — create an experience so amazing that someone can’t help but tell others about it, and you’re sure to succeed. I’d also venture to say that Aaron (of the Ritz-Carlton Loss Prevention Team) and his cohorts had a pretty good time documenting Joshie’s vacation, and employee morale is a huge part of creating a great customer experience.
All this from a stuffed giraffe who got lost on vacation.”
